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CHECK YOUR RESERVATIONS PLEASE!!
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703 Posts
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1
March 1, 2015 - 4:18 pm
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Went on the reservation site and it shows none of my reservations, Gary

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656 Posts
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2
March 1, 2015 - 4:19 pm
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Mine are gone. WTheck?

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Eastern Pennsylvania
3894 Posts
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3
March 1, 2015 - 6:05 pm
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Pennsylvania State Park has been using the reserveamerica.com system for a long time.  They had an upgrade a month ago and all old reservations don't show in the new system.

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464 Posts
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4
March 1, 2015 - 7:00 pm
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What are we supposed to do if they are not showing up?

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454 Posts
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5
March 1, 2015 - 7:11 pm
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I have no current or past reservations showing. I am hoping that the reservations are booked in the system, but just aren't showing up under my account.

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420 Posts
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6
March 1, 2015 - 11:15 pm
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I emailed them, I have one past reservation at Four Mile State Park from 2012 that is showing and thats it.

Best Regards,
Norm

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281 Posts
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7
March 2, 2015 - 7:30 am
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My reservation is not listed either.  I emailed them with my confirmation number.....we will see what they say.

My goal in life is to be the person my dog thinks I am.

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Eastern Pennsylvania
3894 Posts
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8
March 2, 2015 - 8:02 am
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When reserveamerica went to the new system, the current and past reservation lists didn't copy over.  Your reservations are still made and NOT lost.  I would recommend having a confirmation email sent to you for the future reservations you have made.

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454 Posts
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9
March 2, 2015 - 8:09 am
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Thanks, Joe. That's what I thought. Years ago at work, we had a system switchover, & a similar situation occurred. BTW, I have confirmations for all of mine.

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Eastern Pennsylvania
3894 Posts
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10
March 2, 2015 - 3:00 pm
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I just spoke to reserveamerica reservations and all my future reservations are there.  After being transferred and 22 minutes, they were able to have them show online.  The problem is that you can have multiple accounts with the same email address with reserveamerica because they handle many state park reservations.  I have at least 4 different accounts for 4 different states... all with the same company. (http://newyorkstateparks.reser.....erica.com/ or https://pennsylvaniastateparks.....erica.com/)

The good part is that our reservations are all there, it's just a poor design.

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656 Posts
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11
March 2, 2015 - 3:22 pm
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I just got done on the phone with the resolution SRT. She was able to merge the accounts and all my reservations were there.

If you look at the top of the new reservation page, it states:
"Attention PA State Park customers, if you already have a 2015 reservation please use the forgot password link to create an online account. Customers not yet reserved for the 2015 season must create a new account. If you are having trouble accessing your account please contact the call center at 1-888-PA-PARKS."

So, do not log in with your old password. Use the forgot password link. This is supposed to merge them. If it doesn't work, you will have to call the 888 #. Option 3, then 2. Ask right away to speak to a Resolution SRT. Don't bother with the first person who answers the phone, they cannot merge the accounts.

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454 Posts
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12
March 2, 2015 - 3:56 pm
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I did the Forgot Password link last night, but it didn't merge them. My DE & MD reservations are still there. Maybe one day when I feel like sitting on the phone for awhile, I'll give them a call. It took forever just to get the BOGO discount from the RV Show applied the last time I called them.

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43 Posts
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13
March 4, 2015 - 12:57 am
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Ya'll had me worried.  Have had reservations in Florida for 7 months.  Leaving in 11 days to go watch some spring training baseball and do some fishing.  Checked my account and the reservations are there.  :thumbsup:

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2545 Posts
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14
March 5, 2015 - 2:40 pm
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I just checked my reservations.....all there and good for March Spring Opener at French Creek SP in PA and Promised Land State Park in PA for August.

Matt O 2006 Skyline Nomad 27' travel trailer.  Previously owned 1986 Coleman Columbia / 1992 Coleman Senecca / 1989 Born Free Class C RV.

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26 Posts
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15
March 16, 2015 - 8:50 pm
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Sure enough, my account shows a reservation we have in July, but not for this weekend.

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846 Posts
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16
March 17, 2015 - 8:19 am
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Mine were all there.  Call the 1-800 # and ask for a resolution specialist.  They will get your previous ressies and your newest ones all reconnected.  The ressies are there, they just don't appear on the screen.

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