It seems that every year, there are less pop up camper dealers and more big rig dealers. ??? There is less customer service and more salesmen. >:( There is less quality and just more quantity.
Is this where things are going? Where's the big dollar sales?
Where is the dealer that has sold campers for 20 years with employees that have been there for 12, 15 or 20 of them and are proud? Where is the educated sales person who actually knows more about the camper he's selling than you do?
Things cycle. I'm hopeful that we won't be lost in the homoginization of the camping world.
There are still small dealerships who take pride in their staff and stock just as there are small dealerships I'll never deal with again because they don't.
Befriend the GM or Service and Parts Manager. Let them know of your concerns. Remind them, tactfully of course, WE are the source of their paychecks. Without customers they're just another asphalt lot.
Everywhere you look, no matter who you talk to it is cut this, cut that, increase the sales force, layoff the people behind the scenes. Make the sale and move on. I keep on hearing how the 80's was a period of excess. Lavish trips and lunches, bonous, parties for the employees, 10% raises (what's a raise?), employers taking care of employee's, Now it seems like every company executive sits in their office seeing how many times they can double an employees work load while cutting their pay and benefits.
The catch phrase at my company is "in order to stay competative".......which leads to we are increasing your cost for something, cutting the holiday party, heck, we used to have 2 hot dog days a summer and they cut it down to 1 WTF :tickedoff: I always thought that the phrase "in order to stay competative" led into something being added to a companies product to stay competative with another companies product. Now it means another company is getting away with being a cheap POS so we are going to do the same thing and stay competative.....but our employees are our most valuable asset ::)
The employees who stuck around for 10 or 15 years or even their entire career are long gone because today, the only way for an employee to better themselves financially is to bounce from job to job. The only time I have gotten a pay increase more than 2% in the past 10 or so years is if I switched jobs (there was 2 years of pay freeze like many others). I have been lucky and have been able to bounce around in my current company and I realize that my company isn't that bad and I have a job. But come on....forgo your million dollar bonous and give me a small raise so I can afford daycare for a second child @ $250 per week per kid :- (no little campers on the way)
Sorry for the rant, but that is why I think employees don't stick around....because employers don't take care of them.
Matt O 2006 Skyline Nomad 27' travel trailer. Previously owned 1986 Coleman Columbia / 1992 Coleman Senecca / 1989 Born Free Class C RV.
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